BHF Royale Delivery Policy
Last Updated: [05/01/2024]
Welcome to BHF Royale. We are committed to providing you with a seamless and reliable shopping experience. Please review our Delivery Policy to understand how we fulfill and deliver your orders.
1. Estimated Delivery Times:
- Abuja:
- PickUp and MeetUp: Available in Abuja; payment can be made on PickUp or at MeetUp.
- Delivery Courier: Available in Abuja for a fee (fee depends on the courier company chosen); payment is required before delivery.
- Yola:
- PickUp and MeetUp: Available on the second and last Saturdays of every month (for free) and through special arrangements (for a fee)
- Other States and Countries:
- Payment is required before delivery.
- Special arrangements can be made for delivery in Canada, US and Selangor, Malaysia.
2. Delivery Cost Calculation:
- Delivery costs for deliveries within Abuja are determined by the chosen courier company and are payable before delivery.
- For deliveries to other states and countries, delivery costs are calculated based on the destination and the selected delivery method.
3. Express or Expedited Delivery:
- Express or expedited delivery options are available and can be selected during the checkout process. Additional fees may apply.
4. Delivery Issues:
- Lost Packages:
- In the event of a lost package, please contact our Customer Support team. We will work with the courier company to track and resolve the issue.
- Damaged Packages:
- Customers are advised to inspect delivered products immediately. In the case of a damaged package or product, please contact our Customer Support team within 24 hours to report the issue.
5. PickUp and MeetUp:
- PickUp and MeetUp options are available in Abuja and Yola. Please refer to the specified days and arrangements mentioned above.
6. Return and Refund Eligibility:
- Customers must inspect delivered products immediately and accept or reject them within 24 hours to be eligible for a return or refund.
For any questions or concerns regarding our Delivery Policy, please contact our Customer Support team at [contact email/phone number].
Thank you for choosing BHF Royale.