Delivery Information
Do you ship internationally?
Yes, we offer international shipping to many countries. Shipping rates and delivery times may vary depending on the destination.
What are the shipping costs?
Shipping costs are calculated based on the weight of your order, shipping destination, and the selected shipping method. You can view the shipping costs at checkout before completing your purchase.
Can I track my order during shipping?
Yes, you will be able to track your order using the order ID and email address once your order has been shipped to monitor the status of your shipment here
How long does shipping take?
Shipping times are determined by your location and selected shipping method. You can find specific delivery estimates for each option during checkout.
What should I do if my package is lost or delayed?
If your package is lost or delayed, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue and ensure your package is delivered as soon as possible.
Payment Information
What payment methods do you accept?
We offer multiple payment methods, including card payments, bank transfers, and Cash on Delivery/Pickup. Explore all payment options during checkout.
Is my payment information secure?
We prioritize your security by employing industry-standard encrypted SSL technology. Your payment information is securely handled by Paystack, a premier payment gateway provider, ensuring a risk-free and secure checkout process.
Are there any additional fees for using certain payment methods?
No, we do not charge any additional fees for using specific payment methods.
What should I do if my payment is declined?
If your payment is declined, please check that your payment information is entered correctly and that there are sufficient funds in your account. You may also contact your bank or payment provider for further assistance.
Orders & Returns
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How can I check the status of my order?
To check your order status, log in to your account on our website and go to the “Order History” section. You can also track your order directly here
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Can I modify or cancel my order after it’s been placed?
Once an order is placed, modifications or cancellations may not be possible. Please contact our customer service team immediately if you need assistance with your order.
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What should I do if I receive the wrong item or a damaged item?
If you receive the wrong item or a damaged item, please contact our customer service team within 48 hours of receiving your order. We will arrange for a replacement or refund as appropriate.
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Can I add items to an existing order?
Unfortunately, we cannot add items to an existing order once it has been placed. You will need to place a new order for any additional items.
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How do I request a gift receipt or include a personalized message with my order?
You can request a gift receipt or include a personalized message with your order during the checkout process. There will be an option to add a gift message or request a gift receipt before completing your purchase.
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What is your return policy?
Our return policy allows for returns within 5 days of the delivery date for a full refund or exchange. Items must be in their original condition with tags attached.
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Are there any items that cannot be returned?
Certain items, such as customized products and final sale items may not be eligible for return. Please refer to our return policy for detailed information.
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Do I need a return authorization number?
Yes, you will need to obtain a return authorization number from our customer service team before returning any items. This helps us process your return efficiently.
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How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team for assistance. They will provide you with a return authorization number and instructions on how to proceed.
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What is the process for receiving a refund or store credit?
Upon receiving and inspecting your return, we’ll initiate a refund to your original payment method or issue store credit, as per your choice. Refunds are usually processed within 48 hours after passing inspection.
